Contents
1. About These Terms
These Terms of Service (“Terms”) govern your use of the CalceoCura website at calceocura.com and any services you purchase from us. By placing an order or activating a membership, you agree to these Terms in full. Please read them carefully before proceeding.
CalceoCura is a professional shoe cleaning service operating in London. We collect, clean, and return footwear to residential and business customers across 14 London boroughs.
2. Services
2.1 Membership Plans
We offer two recurring monthly membership plans:
- Essential — £19/month. Includes 2 Standard Cleans per month.
- Premium — £32/month. Includes 4 Cleans per month (up to 2 Premium treatments).
Annual membership options are available at a 15% discount: Essential Annual £194/year; Premium Annual £326/year.
2.2 One-Off Bookings
Single-service bookings are available without a membership. Prices begin at £20 per pair. Add-on services (waterproofing, deodorising, express, gift packaging) are priced separately.
2.3 Corporate Plans
Business accounts are governed by a separate Corporate Services Agreement issued on enquiry.
2.4 Partner Programme
Wholesale gift code purchases are governed by the Partner Programme Agreement provided at the time of order.
3. Membership Terms
3.1 Minimum Term
3.2 Billing
Membership fees are billed monthly or annually in advance by card via Stripe. You may choose a billing date of the 1st, 15th, or 28th of the month when you sign up.
3.3 Unused Cleans
Monthly cleans do not roll over. Any unused cleans in a billing period are forfeited at the end of that period.
3.4 Annual Memberships
Annual memberships are billed upfront and are non-refundable after the initial 14-day cooling-off period (see Section 8).
3.5 Price Changes
We will give you at least 30 days’ written notice by email of any change to your membership price. Continued membership after the new price takes effect constitutes acceptance.
3.6 Promotional Discounts
New members may apply the promo code WELCOME5 at checkout for 5% off their first month’s fee. This discount is applied once only. One promotional code per membership.
4. Booking & Collection
4.1 Collection Windows
We offer collection and delivery windows in your chosen London borough. Available slots are shown in real time on our booking calendar. We cannot guarantee specific times within a window.
4.2 Access
You are responsible for ensuring someone is available to hand over and receive your items, or that a safe agreed alternative (e.g. concierge, safe location) is in place. CalceoCura is not liable for items lost as a result of an insecure drop-off arrangement you have authorised.
4.3 Turnaround
Our standard turnaround is 48 hours from collection. Express (24-hour) turnaround is available for an additional £10 per booking. Turnaround times are targets, not guarantees; delays caused by third parties or circumstances outside our control do not entitle you to a refund.
4.4 Care Labels & Manufacturer Instructions
You confirm that you have provided accurate information about your footwear. We follow industry-standard care procedures; we cannot be responsible for damage where care labels indicate the chosen method was unsuitable.
5. Our Responsibilities
5.1 Standard of Care
We will carry out all cleaning and restoration work with reasonable skill and care, using professional-grade products and equipment.
5.2 Damage
If your footwear is damaged while in our care, we will investigate promptly and, where we are at fault, offer repair, a cleaning credit, or a partial refund at our discretion. Our maximum liability for any single pair is £250 or the original purchase price (evidenced by receipt), whichever is lower.
5.3 Liability Exclusions
We are not liable for:
- Pre-existing damage, wear, or defects present before collection
- Damage to items that were already structurally compromised
- Colour bleed, shrinkage, or reactions caused by materials not disclosed to us
- Consequential or indirect losses of any kind
6. Cancellation & Refunds
6.1 Membership Cancellation
You may cancel your membership at any time after the minimum 2-month term via your account dashboard or by emailing hello@calceocura.com. Cancellation takes effect at the end of your current billing period.
6.2 One-Off Booking Cancellation
You may cancel or reschedule a one-off booking up to 24 hours before the booked collection window without charge. Cancellations within 24 hours may incur a £5 administration fee.
6.3 Refunds
Refunds are issued to the original payment method within 5–10 business days where applicable. Promotional codes and first-month discounts are not reinstated after a cancellation and re-subscription.
7. Gift Memberships & Gift Codes
Gift codes are single-use, non-transferable, and valid for 12 months from the date of purchase. They may be redeemed for a membership of the stated value only. CalceoCura is not responsible for lost, stolen, or damaged gift codes.
8. Consumer Rights & Cooling-Off
If you are a consumer (not purchasing for business purposes), you have the right to cancel within 14 days of purchasing a membership or one-off booking, provided the service has not yet commenced. If you ask us to begin the service within the 14-day period, your right to a full refund is reduced proportionately to reflect the service already delivered.
9. Intellectual Property
All content on calceocura.com — including the CalceoCura name, logo, “Shoe GPA” concept, text, images, and software — is the intellectual property of CalceoCura and may not be reproduced, distributed, or used without prior written consent.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of our services after that date constitutes acceptance.
12. Contact
For questions about these Terms, please contact us:
- Email: hello@calceocura.com
- Website: calceocura.com